For a refund enquiry or a problem with a paid English report, contact [email protected]. Include your order reference or receipt email and the assessment name so we can locate the purchase. You may also describe the issue; do not send payment-card details.
We review the purchase and request in light of the circumstances and applicable consumer law. This policy does not remove or limit your statutory rights. Contacting support starts a review and does not itself confirm that a refund has been approved or processed.
Approved refunds are processed through Creem to the original payment method. Payment-provider processing affects when the money appears in your account. When a full refund is confirmed, the report access granted by that purchase is withdrawn; separate valid purchases are not revoked. Transaction and refund records may remain for recordkeeping and support.